Chukky

Scaling a customer support team sounds straightforward. Hire more agents.Extend coverage hours.Add a supervisor. But when companies scale customer support from 5 to 50 agents, what breaks first isn’t ticket volume.It’s the operating structure behind it. The early-stage support model that worked for a small team rarely survives scale without redesign. And the cracks usually […]

And how to know you’ve reached that point In-house data annotation is a smart move at the start of most AI projects. It gives you speed, control, and fast feedback loops—especially when your dataset is small and the labeling rules are still evolving. But there’s a point where in-house annotation stops being an advantage and