Customer Experience Outsourcing, Fully Managed; Powered by People and AI

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What We Do

At Humatrix we deliver fully managed, SLA-backed customer experience and business process outsourcing, combining pre-trained human agents with AI-driven intelligence.

For your business, predictable service levels, transparent reporting, and a partner accountable to outcomes, not headcount.

For your customers, faster, more consistent support at every touchpoint..

Our Advantage

Behind every Humatrix engagement is a deliberate talent and technology strategy. We recruit and train from one of the world’s largest, youngest, English-speaking talent pools, then layer AI-driven quality and workflow tools on top, so clients get scale without sacrificing consistency.

M+
POPULATION
%
OF POPULATION UNDER 30
%
MOBILE PENETRATION
#
LARGEST ENGLISH SPEAKING NATION IN AFRICA

Focus areas

We connect trained local talent to global companies through AI-adjacent and business process outsourcing (BPO) services. We aim to simultaneously create high-quality employment opportunities across underserved communities while delivering world-class operational support to global clients.

Text & Speech Annotation​

Precise, scalable labeling for NLP and speech projects across major African and global languages.

Data Cleansing & Structured Entry

Fine‑tune AI models with culturally aware, multilingual human insights.

Reinforcement Learning with Human Feedback (RLHF)

Fine‑tune AI models with culturally aware, multilingual human insights.

Back‑Office Support

Offload admin and customer‑care tasks so your team can focus on core innovation.

Customer Experience & Omni- channel support Center

Full-service, SLA-backed support across voice, chat, email, and social; built to protect your brand at every interface.

BPO Partner Support​​

Partnering with other BPO companies looking to set up their practices within Nigeria or West Africa

Our Team​

Emeka Ndu

CHAIRMAN

Business leader with nearly 40 years’ experience, including introducing Hertz Car Rental and Suzuki Motors to Nigeria market, pioneering leasing industry growth, and delivering, high-ROI business strategies.

Dr. Dakuku Peterside

VICE CHAIRMAN

Former CEO of Nigeria’s maritime safety and regulation agency. Led maritime sector reforms, built major infrastructure as Rivers State Commissioner, and advises on leadership, and government reform

Ajibola Ponnle

CEO

30+ years in finance, HR, and governance. Former Lagos State Commissioner and CIPM CEO, driving strategic reforms, change management, and human capital development across private and public sectors
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Our Partners

Human Investment Group
C&I Leasing
3M TT

Contact Us

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Call Us

+ 234 704 700 0549

Our Email​

info@thehumatrix.com